: The Effectiveness Of The Implementation Of E-Government Program Integrated Permit Service Malang City. Traditional government identical with long queues and maladministration the demands of the transformation of the bureaucracy of government to develop electronic government. Although the government has developed a new program to improve service, there are always many problems which occurs both in the sphere of internal or the community. The type of research that is used in this study is the type of research descriptive with a qualitative approach while data collection techniques conducted through interviews , observation , and documentation of using data analysis model interactive Miles and Huberman (2013,h.31-32). The the study results of the effectiveness of the implementation of e-government program on a institution of service integrated permit handling Malang City is quite effective if the purpose of which the convention of e-government program adapted to the purpose of e-government program national of President Instruction no 3 in 2003 about policy and national strategy the development of e-government program. The barrier is the licensing on integrated permit handling services agency Malng City is still conventional spring, there was no legal provision regarding the e-government program at Malng City And still lack of appropriate infrastructure that supports and free of charge to the community in implementing the e-government program On a body of service integrated permit handling the Malang City.