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Sistem Pendukung Keputusan Pemilihan Karyawan Terbaik dengan Metode Analytical Hierarchy Process Image
Journal article

Sistem Pendukung Keputusan Pemilihan Karyawan Terbaik dengan Metode Analytical Hierarchy Process

Sistem Pendukung Keputusan Pemilihan Karyawan Terbaik dengan Metode Analytical Hierarchy Process. Penghargaan yang diberikan oleh Perusahaan kepada karyawan terbaiknya dapat mendorong setiap karyawan untuk selalu memberikan kinerja yang terbaik bagi Perusahaan dalam melaksanakan tugas dan kewajibanya di Perusahaan. Pengambilan keputusan untuk menentukan karyawan terbaik dapat dilakukan Perusahaan dengan cara menilai kinerja yang telah dilakukan oleh karyawannya dalam jangka waktu tertentu. Penilaian kinerja karyawan di pada KFC Gajah Mada Pontianak dipengaruhi oleh beberapa kriteria yaitu cleanliness (kebersihan), hospitality (keramahtamahan), accuracy (ketepatan), maintenance (perawatan peralatan), productquality (kualitas produk), speed kecepatan). Sistem pendukung keputusan pemilihan karyawan terbaik menggunan metode Analytical Hierarchy Process (AHP), dimana proses pengambilan keputusan dilakukan dengan menilai alternatif pilihan berdasarkan kriteria yang telah ditetapkan. Perhitungan dari metode AHP memberikan hasil yaitu urutan tingkat kepentingan kriteria dan rekomendasi karyawan terbaik, dimana urutan kriteria yang paling penting dimulai dari product quality, cleanliness, accuracy, maintanace, speed, dan hospitality. Perhitungan matriks alternatif menghasilkan nilai 53% untuk Juliansyah, 24% untuk Novi Natalia, dan 23% untuk Lenny, dan karyawan yang direkomendasikan sebagai karyawan terbaik untuk KFC Gajah Mada Pontianak adalah karyawan dengan memiliki nilai tertinggi yaitu Juliansyah.
Analisis Proses Bisnis : Studi Kasus Bagian Customer Care Pada PT. Telkom Indonesia Tbk – Kandatel Pontianak Image
Journal article

Analisis Proses Bisnis : Studi Kasus Bagian Customer Care Pada PT. Telkom Indonesia Tbk – Kandatel Pontianak

PT. Telkom Tbk – Kandatel Pontianak is one of biggest Government Owned Company (BUMN) which service is in telecomunication service for public in Indoeisa. Business process in Customer Care department is to know the quality of customer service, how much the dependence of Customer Care to the use of technology is, and what the respond of customers for the service given by Customer Care is. Research type used in this paper is descriptive methode according to facts taken from Customer Care department of PT. Telkom Tbk – Kandatel Pontianak. Data collecting methode used in this paper is primary data taken directly from respondent by using questioners and interviews. The methode used is business process analysis with data analysis strategy in form of business area analysis. The conclusion that can be taken from this research is that running business process for Customer Care department can be seen in the availability of interrelationship between business functions and business units. Each business functions have their own tasks and responsibilities. Every executive members in Customer Care department have their roles and relations with their business functions. Mapping of business functions vs organisational units matrix is used so that every activities in organisational functions become clear. Those activities are create, read, update and delete.
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Manajemen Perubahan dan Implementasi dalam Proyek Sistem Informasi Image
Journal article

Manajemen Perubahan dan Implementasi dalam Proyek Sistem Informasi

S : The introduction or replacement of an information system and organizational behavioral impact is very complicated. Changes in how information is defined, accessed, and used to manage organizational resources often result in power sharing and a new strength. This condition is usually caused by mistakes in managing the transition phase. A process of change and implementation have a psychological impact on those affected by change (internal), where if the changes actually happen, will cause the impact ofsituational for others associated with the organization. Control project risk fa ctors to some extent by the approach just in case. This research uses the concept of integrated project management with a total solution approach, namely awareness, alignment, action, adoption, assurance. This total solution approach through four important stages, namely the determination of the diagnostic phase, redesigning the organization, organizational transformation and continuous improvement with diagrams aids Delta Matrix. Overall information system design and implementation process should be managed as a planned organizational change. Social and technical design aims to obtain an optimal combination of design solutions to social and technical. Key to the success of change management and implementation also relies heavily on the company's commitment, communication skills, focus on implementing change and not be bothered with other things, and utilize human resources to be able to implement the change process and implementation.
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