The times growing increasingly modern technology impact. Speedy service was satisfactory, but there are some drawbacks. Referring to the above problem is necessary efforts PT. Telkom in improving the quality of internet service Speedy in satisfying customers and factors. This research method the authors use this type of qualitative research with descriptive methods. The results described in improving the quality of speedy internet service in satisfying customers that there is still a problem either in the service or product. The role of Customer Service is able to provide the best service to answer any customer problems. Customer satisfaction is the main aim of the PT. Telkom. Besides human resources and adequate application of public trust is a factor of influence in speedy internet service quality improvement. Therefore there is need for additional employees in the field technicians, marketing personnel must comply determined by PT. Telkom and the prices are more in the match again.