: Effect on the Quality of Public Satisfaction (Studies in the Department of Population and Civil Registration of Blitar City). Quality of service orientation emphasizes on meeting customer expectations that society. In this study, the quality of service becomes the main focus in an effort to seek an influence on people's satisfaction. This study uses a quantitative approach with survey data collection procedures. Location of the research carried out in offices of Population and Civil Registration of Blitar City. The scale of measurement used in this study is the Likert. Method of determining the number of samples in this study using the formula slovin with tolenrasi value of 10%, thus obtained 95 samples of 985 population in the department of Population and Civil Registration of Blitar City. Based on the results of research and discussion of existing data, simultaneous testing to the conclusion that the five variables consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) effect significant public satisfaction. Of test Determination (R2) obtained yield was 0.867, which means 86.7% of service quality is influenced by independent variables studied, namely physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) while the remaining 13.3% is influenced by other variables not examined in this study.